With every successful payment, you can provide a digital receipt – text message or email for your customers.
Send Digital Receipts
Authorize the payment by swiping your customer's card or recording another form of tender on the payment screen.
Have your customer enter their phone number or email address on the receipt screen.
- Tap Send Receipt.
If a customer doesn't receive a text message receipt, one or more of the following may have occurred:
The customer doesn't have a valid text messaging plan.
The customer's phone carrier has blocked the text.
The customer has a restricted phone number.
In these cases, you can always resend the receipt to a valid email address.
Resend Digital Receipts
You can resend a receipt to a different email address or phone number at any time from your online WallP Dashboard or from the WallP app.
From the WallP App
1. Tap the following icon in the navigation bar:
2. Tap Account.
3. Locate and tap the payment > Send Receipt.
From Your Online WallP Dashboard
Use the date selector tool to locate a specific payment.
- Click on the payment > Actions > Resend Receipt.
Receipt Best Practices
Make sure not to send your customers' receipts to yourself. You can view payment details from your online WallP Dashboard.
If the email address entered for receipt delivery is no longer active or is incorrect, WallP will need to unlink this information from your customer's payment card. Have your customer contact us for help.
To edit a receipt destination at the time of sale, have your customer tap the phone number or email address on the receipt screen and input their new information.