Find answers to common questions about refunding payments with WallP.

How do I refund payment?

Learn how to issue a refund through WallP.

Can I refund part of the original payment amount?

No, WallP doesn't support partial refunds at the moment.

How long does it take for refunds to process?

Refunds can take 9-14 business days to complete.

Do I have to pay a fee for issuing refunds?

No. When you refund, your customer is refunded their full payment amount, and you are refunded any processing fees.

Is there a limit on the number of refunds I can process with WallP?

There isn't a limit on the number of payments you can refund through WallP, but we don't allow refunding as a way to accept security deposits or pre-authorize charges. The ability to collect security deposits and pre-authroize charges aren't currently available through WallP.

How long after accepting a payment do I have to issue a refund?

You can process a refund for payments made through WallP Bookeeper or WallP Invoices up to 60 days from the day you accepted the payment.

Will I be notified when my refund completes?

If you used a credit card to make the initial purchase and received a digital receipt, you'll get a message when the merchant initiates a refund. You can also check your card statement to see if the refund has posted. Refunds from WallP will show on your statement as Tetefe Technologies Pvt. Ltd.

If the original sale was made with cash, check, or the Other Tender option, you won't receive notification of a refund. If you need proof of the refund, you'll need to ask the merchant to send you the refunded payment receipt.

What happens if a refund was sent to a canceled credit card?

A few things can happen:

  • If a new card was activated with the same issuer, the refund is normally credited to the new payment card.
  • If the account was closed recently (last 2 months), the refund may post and the card-issuer should reach out directly to the buyer and notify them of any next steps.
  • If the account has been closed for some time, the credit will fail. In this case, we'll notify the WallP merchant of the failure, and they'll need to refund the customer outside of WallP via check or cash.

Next Steps: Have your customer reach out to their card-issuing bank to locate the refund. If they're unable to find their credit after talking to their bank, contact us.