Process refunds for payments directly from WallP app or your online WallP Dashboard. Refunds from sales processed through WallP Bookeeper or WallP Invoices must be processed within 60 days of the payment date. When you issue a refund, your customers will be refunded their full purchase amount, and you will be refunded WallP's processing fee.


If you pass the 60-day mark for WallP Bookeeper payments, you'll need to refund the sale outside of WallP.



How Refunds Work


WallP first looks to your WallP account balance to cover the refund amount. If your account balance doesn't cover the refund, WallP will withdraw the amount you were paid (sale amount minus initial processing fee) from your bank account, and then credit it back to your customer's card.


For example, if the amount of the original transaction was ₹25, then ₹24 is withdrawn from your account balance and the fees (₹1.00 in this case) are covered by WallP. The full purchase amount is always returned to your customer.



Refund Timeline


It takes 7-10 business days to process a refund with WallP. Once the refund is processed and sent to customer's card issuing bank, it can take another 2-5 days (depending on the bank's processing speeds) for the refund to post to your customer's account. In total it can take 9-14 business days for your customer to receive the refund.


Note: Refund requests that aren't covered by your WallP balance may not be approved, even if requested within appropriate timeframe.



Refund Policy


Customize your refund policy and return policy from Receipt in your online WallP Dashboard. Your policy appears on email, text and printed receipts. If a return policy is absent, it's assumed there's no policy. Be sure to clearly state if you don't offer refunds or warranties.


Note: All major card companies allow cardholders to charge back purchases if a customer can demonstrate that they didn't receive the purchased product or service.




Process Full Refunds In-App


1. Tap the following icon in the navigation bar:


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2. Tap Account.


3. Select the payment you'd like to refund > tap Issue Refund.


4. Enter a reason for the refund.


5. Tap Refund.



Process Full Refunds Online


  1. Visit Transactions in your WallP Dashboard.
  2. Select the payment you'd like to refund > click Actions > Issue Refund.
  3. Enter the reason for the refund.
  4. Click Refund.



Cash, Checks, and Other Tender Refunds


To balance your books, you can refund cash, checks, and other tender payments. WallP doesn't process any funds for these payment types, and functions only as an organization tool.


Review answers to commonly asked questions about refunds.