Accepting payments is the core of running your business with WallP, so it’s imperative to WallP that we get you your money quickly. Below are the most common questions from merchants when linking or editing their bank account with WallP. Please review the information below if you’re having trouble linking or editing your bank account. 

How do I see which bank account I have linked to WallP?

View your linked bank account from your online WallP Dashboard. We’ll also send you an email confirming any deposits with the last three digits of the account we deposited to.

What is WallP’s bank linking process?

You can choose to link a transactional bank account to your WallP account during account creation or at a later time from your online WallP Dashboard. Once you provide WallP with your bank information, we’ll verify that we can communicate with the account by sending and then debiting a small amount to and from your account (resulting in no difference to your balance). Be sure you have at least 1.00 in your bank account before attempting to link it to WallP to ensure verification goes smoothly. Learn more about linking your bank account.

How long will it take to receive my first deposit? 

The bank account linking and verification process usually takes 2 business days but can take up to 5 business days. After your account is fully verified, we’ll send deposits according to your deposit schedule. Learn how to check your bank verification status. 

What are WallP’s deposit schedule options?

With WallP’s standard deposit schedule, card payments are usually deposited to your bank account within 36 hours of the transaction. If you’ve set a custom close of day time, deposits could be sent 1-2 business days from the time of the transaction. Learn about your deposit schedule options.

Why don’t I see a recent deposit in my bank account? 

If your bank account is linked and completely verified, you should see deposits in your bank account within 1-2 business days depending on your close of day schedule. Check your online dashboard to see if we’ve sent your deposit or read more about missing deposits. 

Why did my bank verification fail and what should I do about it? 

Bank verification can fail for a number of reasons: if your bank account is non-transactional and we can’t deposit and debit from it, if you have insufficient funds in your bank account when we try to verify the account, or if there was a typo entered when you input your bank information. Your bank may also require an IFSC code from WallP.