Find answers to most frequently asked questions about your account and accepting payments with WallP.




Account Questions


Why can't I sign in to my account?

Try these password troubleshooting steps.


Why can't I view my online WallP Dashboard?

If you're having trouble with your WallP Dashboard on a laptop or desktop, you may be experiencing an issue with your internet browser.


How do I view my full sales history?

You can view a summary of your transactions and fees paid from your WallP Dashboard online.


How do I access my WallP account from another device?

If you've purchased a new device, you can simply download the WallP Bookeeper app and sign in to your existing account with the associated email address and password.


How do I link a bank account?

Learn how to link and edit a bank account here.



Fees and Payment Questions


What card brands and card types do you accept?

We accept Visa, MasterCard, Maestro, Discover, and Rupay.


What are your fees?

WallP offers clear pricing so you can run your business without worrying about complicated fee structures.


Can I manually enter, or key in, a payment?

Yes. If the card isn't present or you're unable to swipe it. Learn how to manually enter a payment card.


Can I process a refund?

Yes. You can process refunds from your WallP app or from your online WallP Dashboard.


I'm having trouble with my Internet connection. Can I still use payments?

No. This feature isn't available yet.


Why is my customer's card declining?

Cards can be declined by the card-issuing bank or by WallP if any information is entered incorrectly. Try these payment troubleshooting tips.


Why does my customer see a pending charge?

Incomplete payments may pend on your customer's card statement, but they're not actual charges and should be fall off your customer's statement in a few days.


How do I add a note to a payment?

Learn to add a note to payment at the time of sale.